faq

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Do I need to schedule an appointment to visit the showroom?

Nope! Our showroom and slab yard are open Monday through Friday 9am-4pm, with no need for an appointment. Our design consultants are ready to assist! If you prefer to shop on a Saturday, feel free to give us a call to schedule an appointment.

What should I bring to the showroom when selecting a stone?

Shopping for your perfect stone countertop should be fun! You don't need to bring a thing, but if you have any inspiration photos, cabinet colors, paint swatches, or tile samples, feel free to bring those in with you! Our design consultants will help guide you in your stone journey to find the perfect fit for your budget, aesthetic and lifestyle. If you have measurements that you've taken yourself, floorplans, or cabinet layouts, feel free to bring those in as well.

How do I prepare for my measurement appointment?

When measuring existing cabinetry, the current countertops should be completely cleared of any items and appliances before the measure can proceed. When measuring new cabinetry, the cabinets must be installed and secured in their final resting place before the measure can proceed. Any customer-provided sinks are required to be onsite, along with cooktops, faucets, and additional appliances that could impact the fabrication. Changes after measure may incur additional costs and delay the installation date.

How do I prepare for my countertop installation?

Before the our installers arrive onsite existing countertops should be clear of items or appliances. Ensure you have scheduled a licensed plumber 24 hours after installation to re-connect your plumbing.

What's the main differences between each stone?

There are pros and cons to all stone countertop options and we want to be transparent about all of them! Our goal is to empower and inspire our customers by sharing our extensive industry knowledge so you can confidently select the perfect stone for your aesthetic, lifestyle, and budget.

Quartz (AKA "Engineered" Or "Man-made" Stone)

Pros:

  • Light, simple color patterns available
  • Stain Resistant
  • Scratch & Chip Resistant
  • Does NOT Require Sealing...EVER!

Cons: 

  • NOT Heat Resistant: Can burn or scorch when you place a hot pot directly on the surface. Best to use a trivet!
  • NOT UV Light Safe: Not ideal for outdoor spaces that get direct sunlight as the stone will yellow over time.
Granite

Pros:

  • Variety of colors and patterns available
  • Stain Resistant
  • Scratch & Chip Resistant
  • Heat Resistant
  • UV Resistant

Cons: 

  • Requires Annual Re-Sealing
marble, calcite, & Dolomite

Pros: 

  • Classic, timeless aesthetic
  • UV Resistant

Cons: 

  • Prone to staining, scratching, chipping, & etching
  • Requires Semi-Annual Re-Sealing
Quartzite

Pros:

  • Scratch & Chip Resistant

Cons: 

  • Can Stain & Etch
  • Water Absorption Can Be an Issues: Best to use a coaster
  • Requires Semi-Annual Re-Sealing

Care & Maintenance

How do I clean my new countertops?

The short answer is: Microfiber Cloth + pH-Neutral Dish Soap and Warm Water.

Always Avoid: No matter which stone you choose for your countertops, it is always best to avoid using abrasive products, such as SoftScrub or Comet as well as abrasive pads like Magic Erasers or Scotch Brite. You should also avoid oil-based soaps, dyes, lemon juice, vinegar, citric acid, ammonia, vinegar, paint thinner, acetone, nail polish, lacquer thinner, or bleach.

Quartz

Quartz countertops are nonporous, making cleaning quick and easy. Quartz countertops should be cleaned daily using a microfiber cloth with a mixture of pH-neutral dish soap and warm water.

Although quartz is stain-resistant, spills should be cleaned as soon as possible. Liquid spills and stains from fruits, vegetables, or other foods should be immediately cleaned with soap and water. For stubborn or greasy clean-ups use a gentle liquid cleaner like Mr. Clean, 409, Simple Green, or Fantastic.

GRANITE

While granite is a natural stone, granite countertops are considered a low maintenance countertop surface, especially if you maintain a proper sealing schedule. Granite countertops should be cleaned daily using a microfiber cloth with a mixture of pH-neutral dish soap and warm water.

Marble, Dolomite & Calcite

Marble, dolomite and calcite stones are softer natural stones and therefore can stain easily. The best way to prevent staining is to maintain a proper sealing schedule. With that said, the softer the stone, the more prone to staining and care should be taken with acidic foods and liquids like red wine, citrus, etc. Similar to granite, marble countertops should be cleaned daily using a microfiber cloth with a mixture of pH-neutral dish soap and warm water.

While sealing your marble countertops will help prevent potential stains, sealer does not prevent against etching, which is where the surface has been dulled slightly by acidic liquids like lemon juice or tomato sauce. Staining and etching are both common in marble surfaces and should be expected over time.

Quartzite

While quartzite is an incredibly dense stone, making it resistant to scratching and chipping, it can be prone to staining (and etching) due to its porosity, making it critical that you maintain a proper sealing schedule.

How do I re-seal my countertops?

Sealing your natural stone countertops is simple and is a crucial step to protecting your countertops from potential stains. While sealers don't make your stone "stain-proof", they do make the stone more resistant to stains.

You can buy a natural stone countertop sealer at most hardware stores also known as "impregnators". Follow the steps on your specific sealer, but generally sealing your countertops goes as follows:

  • Coat the surface with the sealer using a rag or sprayer
  • Allow the sealer to absorb completely
  • Repeat this step until the fluid an no longer be absorbed and blot up the excess.

You can determine a proper seal by utilizing the "droplet" test. Apply a droplet of water on the surface. If you observe the droplet "sitting" or "beading" on the surface, you've sealed your countertops properly. If the water droplet is absorbed, you'll want to repeat the sealing process until your countertops pass the "droplet" test.

How often should I re-seal my countertops?

All natural stones must be sealed. Our installation team will seal all natural stones upon countertop installation, but the homeowner will need to re-seal them appropriately to help prevent stains and improve cleanability. Additionally, use coasters, trivets, and placemats to protect surfaces from scratching, etching, and staining. Wipe up spills promptly to minimize staining and possible etching.

Not sure if your countertops are ready to be sealed again? You can determine a proper seal by utilizing the "droplet" test. Apply a droplet of water on the surface. If you observe the droplet "sitting" or "beading" on the surface, you've sealed your countertops properly. If the water droplet is absorbed, it's time to seal!

Quartz

No need to seal your quartz countertops. Yay!

GRANITE

Every 12 months.

Marble, Dolomite & Calcite

Every 6 to 12 months.

Quartzite

Once a month for the first 3 months, then every 6 months, especially for lighter quartzites.

Can I cut directly on my countertop surface?

Don't do it! We always advise the use of a cutting board as knives can damage natural and engineered stone, though this is especially true for softer natural stones like marble, dolomite and calcite but also for engineered stone like quartz.

Can I place a hot pot directly on my countertop surface?

As lovers of all stone surfaces, we advise to avoid placing hot pots on any stone surface. This is particularly true with quartz, as temperatures above 150 degrees can scorch the surface of the quartz countertop, which is not repairable. Technically natural stones can withstand higher temperatures, but we say "why risk it"?!

ready to get started?

Get in touch

Visit our showroom
& SLab Yard

Stop by our showroom to shop our large selection of stone. No appointment necessary during the week!

hello@westwoodstonecompany.com
850-446-6262
2975 W. Navy Blvd.
Pensacola, FL 32505

Monday-Friday: 9am-4pm
Saturdays: By Appointment

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